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Ley Hill Surgery
We are a long established practice which offers a high standard of modern medical care. We offer health promotion and disease prevention clinics run by the practice multi-disciplinary team.
The doctors work in partnership as a group practice. Therefore, you do not necessarily have to consult the doctor with whom you are registered. You may wish to see different doctors for different illnesses, but generally it is better for you to follow one problem through with one doctor.
We have recently merged with other local GP surgeries to form the Sutton Coldfield Group Practice.
We are part of Birmingham Cross City Clinical Commissioning Group and work closely with all of the practices within the group to ensure equity of services across the area.
These activities enhance our principle aim of:
"Providing first class care for our patients during all phases of their lives, treating their illnesses and keeping them well!"
You said – we listened
We have regular comments and complaints about the appointment system, the queues in the morning and prolonged waiting times at our urgent surgeries.
Therefore, to respond to your concerns, and to work in a similar way to local GP surgeries, we have decided to improve the system we have for helping with your urgent problems.
Therefore, with effect from Monday 3 July 2017 there will no longer be an urgent walk-in surgery here at Ley Hill.
All urgent problems will be directed to an on-call doctor by way of telephone triage, i.e; a phone call to determine the best way to help with your problem.
Receptionists will ask you for details of your problem in order to direct you to the right person to give you the right care in the most appropriate way.
This change will take a little time for people to get used to and we are very grateful for your co-operation during the initial stages of this new service.
(Site updated 10/07/2017)