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As from Monday 5 September 2016 we will NO longer be accepting prescription requests over the telephone

You will be able to order your prescription(s) in the following ways:

  • Online - you will need to register for this service, which you can do by completing the relevant form which can be obtained either from reception or by printing off from our website
  • Via a pharmacy re-ordering service (please enquire at your preferred pharmacy about this service)
  • By putting your repeat prescription(s) request into the box in the reception area of the Surgery.

One of the reasons for us taking this action is to free up our very busy phone lines (for more urgent issues). Another, is to prevent miscommunications when ordering your medication. Our local pharmacies offer excellent services if you sign up with them and they will order and collect your prescription(s) from us and some of them will even deliver your medication to your home address.

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Message from Professor Thomas

"I have decided, after 27 years as a partner at Ley Hill Surgery, to cease to be a partner from 30/09/2016.  I will continue to work at Ley Hill on Mondays as I do now, but as a Salaried GP.  I want to assure everyone that I remain as committed to the patients and the practice as ever.  I am making this change because the other part of my work is as the Vice Dean at the University of Birmingham Medical School where I have responsibility for all aspects of the medical degree programme.  The workload involved in both jobs means that it has become increasingly difficult to combine being a partner with my senior University role.  Staying at Ley Hill, but without the additional work of a partner, means that I can continue to work as a GP in the practice I have helped to develop."

Thank you.

A message to our patients: things are changing at Ley Hill Surgery

For a number of months our practice has been working with a number of other local practices to develop services for our patients. Working together in this way, we have seen that within the five practices, there are many similarities with in both our processes and our commitment to patients. The five practices involved are:

  • Four Oaks Medical Centre
  • Ley Hill Surgery
  • Sutton Park Surgery
  • The Vesey Practice
  • Tudor Practice

In the ever changing world of the NHS we have come to realise that in order to provide a sustainable and quality service to our patients we are stronger together, and so as a group have decided to move towards becoming one medical partnership, provisionally known as Sutton Coldfield Group Practice.

Examples of potential benefits of the five practices working as one group include:

  • improved patient access
  • availability of appointments at different times, that are more suitable to you
  • sharing our knowledge and skills
  • greater ability to offer more local services, saving our patients trips to local hospitals

Working as a group, we have already had an impact on what we call "unplanned care" - reducing the length of hospital stays for many patients, and we have recruited three nurses specifically to manage the care of the frail and elderly in the community. We have also been able to share best practice and innovations for a number of conditions including asthma, diabetes and COPD.

Many of the initial changes will be to our back office functions and processes; our IT systems, for example, will be one of the first things we look at merging.

By working together in this way we can protect what we feel our patients currently value most - being able to visit their local surgery, with the same familiar faces and retaining their named GP.

In response to comments and questions we receive, we will produce a "Frequently asked question (FAQ)" document which will be available from reception and on our website.

Other Surgery Information

We are part of Birmingham Cross City Clinical Commissioning Group and work closely with all of the practices within the group to ensure equity of services across the area.

Along with a lot of other GP practices across Birmingham we have joined with other practices to create a new organisation that will give us more time to spend with our patients and provide you with a better health service.

The new organisation is called Our Health Partnership and it is all about making sure our patients get the best care possible from their local surgery.

These activities enhance our principle aim of:

"Providing first class care for our patients during all phases of their lives, treating their illnesses and keeping them well!"

Our Health Partnership Patient Information

Ley Hill Surgery Practice Booklet

(Site updated 20/10/2016)
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